Privacy policy

Last Update: August 18, 2025

Liseanova operates this store and website, including data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Liseanova uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

We strongly encourage you to read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you reside, and applicable law, we may collect or process the following categories of personal information—including inferences drawn from such information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, and financial accounts, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including any information you provide in your communications with us, for example, when submitting a claim to customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about how you interact with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.
Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to deliver the Services, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online ads about products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act on potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
Communications with you. We use your personal information to provide customer service, respond to your requests, deliver services efficiently, and maintain our business relationship with you.
Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

With Shopify, service providers, and other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order and shipping management).
With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on your location, you may have the right to tell us not to share information about you for personalized advertising based on your online activity across different merchants and websites.
When you indicate, request, or otherwise consent to the disclosure of certain information to third parties, for example, to deliver products or through the use of social media widgets or login integrations.
With our affiliates or, generally, within our corporate group.
In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search orders, or similar requests), to enforce the Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the information you submit to the Services will be transmitted and shared with Shopify and with third parties who may be located in countries different from yours. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of such information for these purposes. For more information on how Shopify uses your personal information and your rights, you can review Shopify’s Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links directing you to sites not affiliated with or controlled by us, we encourage you to review their privacy, security policies, and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including what you share on third-party social media platforms—may also be visible to other users of the Services and users of those third-party platforms, without limitations on use by us or third parties. The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners, unless expressly stated in the Services.

Data of Minors

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under applicable law. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.” Additionally, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The period during which we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and applicable policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and, in some cases, we may deny your request where permitted by law.

Right of Access. You may have the right to request access to the personal information we hold about you.
Right to Deletion. You may have the right to request the deletion of personal information we hold about you.
Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to exceptions.
Management of Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights through the channels provided in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal information and your rights—including those regarding data processed by Shopify—please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf. Before accepting a request submitted by a representative, we will require proof that they are authorized to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us using the contact details below. Depending on your location, you may have the right to escalate our decision by contacting the local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Update” date, and notify changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please send an email to support@liseanova.com.