Refund policy

At Liseanova, we want you to feel completely confident shopping with us. If something isn't quite right, we are here to help. Please review our return and refund policy below.

1. Return Window and Flexibility

You have 30 days from the date you receive your order to request a return. After 30 days, we are unable to accept returns or issue refunds.

Note: Your satisfaction is our goal. In addition to a full refund, we can always offer alternatives and compensations such as extra discounts or product exchanges, provided both parties agree to resolve the situation.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

Unworn, unwashed, and in the same condition as received.
With original tags and packaging.
Accompanied by the receipt or proof of purchase.

Exceptions (Non-Returnable Items):

Gift cards.
For hygiene and safety reasons, certain products such as personal care items, custom or personalized products, and hazardous materials (including flammable liquids or gases) cannot be returned.
Items purchased on sale or marked as “SALE” cannot be returned or refunded.

3. How to Start a Return

To start a return:

Contact us at support@liseanova.com with your order number and a brief description of your case.
If approved, we will provide you with a return shipping label and instructions.
Liseanova will cover the costs of return shipping.
Items returned without prior approval will not be accepted.

Return Address:

Liseanova 2105 Vista Oeste St NW, Suite E-1044 Albuquerque, Nuevo México 87120, United States

4. Damages and Issues

Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

In these cases, Liseanova will cover all costs of the return and shipping of the replacement product or the full refund.

5. Exchanges

The fastest way to exchange an item is to return your original purchase (if eligible) and place a new order for the desired item once your return is accepted.

6. European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days of receipt, without needing to provide a reason. Items must still meet our return eligibility requirements.

7. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@liseanova.com.

8. Questions and Contact

For any return or refund questions, please contact our support team: